Policies

Groupon Clients

Groupon is for NEW clients only! 

Not valid for clients active within the past 12 months. 

Limit ONE Groupon per person and limit to ONE per visit. 

Groupon are NON TRANSFERABLE and must be used by the buyer. 

May buy ONE additional groupon as a gift for loved one or friend

Cancellation Policy

As a courtesy, we require a 24 hour notice before the original appointment for any cancellations or rescheduling.

Any cancellations or rescheduling less than 24 hours results in a cancellation fee of $25.00. You must pay  the fee or forfeit 1 Groupon service voucher, before you will be allowed to reschedule.

This policy also applies for a no show the day of your appointment.  

Refunds

Skin and Glam LLC reserves the right to offer a NO REFUND policy. We do offer alternatives to exchange or store credit ONLY.

Appointment Policies

Skin and Glam LLC is by appointment ONLY. We do not accept walk-ins. 

(Please note the availability/wait time for appointments is typically 2-3 weeks out.) 

The cancellation policy applies for all no show appointments. 

If you are 15 minutes or more late to an appointment, we do reserve the right to reschedule the appointment. 

If you do feel you will be late to your appointment, please make sure to give us a call and ensure the Skin Care Specialist will still have enough to perform the service. 

FAQ

Do I have to book an appointment and how?

Skin and Glam is by appointment only, we do not accept walk ins. (Please note the availability/wait time for appointments is typically 2-3 weeks out.) You may give us a call at 904-518-3918. For cases that we are not available, please leave a voice mail with your name, number, and the service you would like to get done and we will return your call within 24-48 hours. You may also email us through our Contact Us page. Again, please let us know your name, best phone number to be reached at, and the type of service in the email and we will give you a call or reply within 24-48 hours.

What can I expect on my first visit?

We recommend arriving to your first appointment 5 minutes early. We will check you in and have you fill out a one page first visit form. On this form you will have a spot to put in your voucher number if you are coming from Groupon or Local Flavor.  During your service, our professional skin care specialists will assess your skin to determine and give recommendations on the best treatments for your skin type. They will also be able to answer any of your questions regarding our treatments and products.

What kind of specials or deals do you offer?

Every month we release new specials which can be found on the chalk board in our waiting room. These specials can be used by both new and returning clients. For first time clients, we do offer a special discounted prices on treatment packages that can only be applied during your first visit. Please inquire with your aesthetician on the day of your first visit on what specials we can offer you during your first visit. 

Do I have to purchase through Groupon or Local Flavor to receive the discounted price?

No. First time clients automatically get the discounted price. When making your first appointment, please let us know it is your first visit and that you would like to pay in house. We will make a note in the profile to honor the groupon price when you come in.

Does Skin and Glam offer consultations?

We do offer consultations. It is highly recommended to do consultations for more invasive treatments such as chemical peels and micro needling. Consultations are booked for a full hour so that there is still enough time to perform a treatment if you decide to do so the same day (Please note this does not apply for micro needling consultations, appointments for the actual microneedling treatment will be booked for a different day as the treatment is typically 1 hour and 45 minutes long). Consultations are also helpful for clients who are unsure of what treatment to do based on their skin care needs. Consultations are free but are still by appointment only. Call us or email us now to set up a consultation!